Mixed news today.  Our first batch is shipping out the door!  Our whole engineering, QA, production, design, and development teams all worked very hard to get to this point, and we’re excited to reach this milestone.

Now for the bad news. As we’ve ramped up operations for shipping today we’ve experienced some bumps. The end result is we are not yet happy with the quality of the units we are getting off the line. Consequently, we are going through all our first shipments individually to make sure they are what they should be. Unfortunately, this holds up our original shipping schedule (we are shipping them in smaller batches as they come through production vs. all at once).

We’re sorry, especially to disappoint any of our pre-ordering customers. But we honestly think you’d rather wait a little bit longer to get a better product. To thank you for your patience, we’re going to upgrade all these pre-orders to have free 2-day shipping. I know it’s not the same as instant gratification, but we’re hoping it’s not too far behind.

We’re also extending the Early Adopter Discount another 30 days.  So if you’ve been on the fence, you get an extra month to get the discounted pricing.

Lastly, we’ll be updating the Web site soon to have details of our BUG+EDU program, which we are looking forward to.

Thanks to everyone who’s given us so much support to date (don’t forget to say "hi" to the team at EclipseCon right now, and stop by the BUG+SV event tomorrow night).  Thanks also, in advance, for bearing with us as we get these last few tweaks in place.

Posted in Uncategorized by Peter Semmelhack | on Monday, March 17th, 2008 at 7:21 pm. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.